FAQ

Need help with your order? You’re in the right place.

Orders & Support

Simply find your favorite frame, add to cart, and follow the checkout steps. Easy and secure.

Yes — contact us within 24 hours of placing your order and we’ll help you make changes.

Once your order is shipped, you'll receive a tracking link via email. You can also check the real-time status anytime through theTrack Your Orderpage on our website.

We accept Visa, Mastercard, PayPal, Apple Pay, Shopify Payments and more.

You’ll get a confirmation email right after checkout

Shipping & returns

Yes. We offer free standard shipping on LED light kit orders of $69 or more and display product orders of $199 or more. Shipping charges for orders below these thresholds are shown at checkout.

We currently ship to the following countries and regions:

  • United States
  • United Kingdom
  • Canada
  • Australia

If your country is not listed at checkout, please contact us directly for shipping options.

If your item arrives damaged, please contact us within 48 hours of receipt with a photo of the damage. We will offer a replacement or refund based on the issue.

We accept eligible returns within 30 days of delivery. Items must be unused and returned in their original condition and packaging. Customers are responsible for return shipping unless the item arrives damaged, defective, or incorrect. Please see our Refund Policy for full details.

You can email us anytime via the contact page. We usually reply within 24 hours, and we are happy to assist with any questions or concerns.

Product information

No — our frames are custom-made for your LEGO® sets but do not include the bricks.

We are not affiliated with LEGO® — we specialize in premium display solutions compatible with their sets.

High-quality materials like acrylic mirror, wood veneer, or matte leather finishes, depending on the edition.

Yes! Visit our “Customization” section or contact us directly for special requests.