Shipping policy

Thank you for shopping with brkox. We want your order to arrive as quickly and smoothly as possible. Please review our shipping policy below before placing your order.

1. Where We Ship

We currently ship to the following destinations:

• United States
• United Kingdom
• Canada
• Australia
  

If your country or region is not available at checkout, please contact our support team at support@brkox.com and we’ll let you know whether shipping can be arranged.

2. Production Time

• Standard Orders: Processed within 1-3 business days before shipment.
• Processing Includes: Order verification, production, packaging, and handoff to the shipping carrier.
• Peak Periods: During holidays, product launches, or high-volume periods, processing may take a little longer.
• Delays: If your order is significantly delayed, we’ll email you with an update.

3. Shipping Methods & Delivery Times

Delivery times are estimates only and are not guaranteed.

Actual transit times may vary due to customs clearance, carrier delays, local delivery conditions, holidays, weather, or other unexpected factors.

4. Shipping Costs

Calculated at checkout based on destination.

5. Duties and Taxes

All duties and taxes are included.
You will not need to pay any additional customs fees, import duties, VAT, or other delivery-related taxes after checkout.

If any customs-related issue comes up due to local regulations, we’ll do our best to help resolve it as quickly as possible.

6. Order Tracking

Once your order ships, you’ll receive a shipping confirmation email with tracking details.

Please allow a few business days for tracking updates to appear, especially for international orders.

7. Shipping Address

Please ensure your shipping address, recipient name, and phone number are entered correctly at checkout.

Incorrect or incomplete shipping information may result in delays or delivery issues. If you need to update your shipping address after placing an order, please contact us as soon as possible. Once an order has shipped, we may not be able to make any changes.

We are not responsible for delivery failures resulting from incorrect or incomplete address information.

8. Shipping Delays

While we do our best to deliver within the estimated timeframe, delays can happen due to:

• Holidays or peak shopping periods
• Severe weather or transportation disruptions
• Customs inspections or clearance delays
• Carrier issues
• Incorrect or undeliverable address information

If your order is delayed, we’ll do our best to help track the package and support a resolution.

9. Missing, Damaged, or Incorrect Orders

If your package arrives damaged, contains the wrong item, or is marked as delivered but you have not received it, please contact us as soon as possible.

Please include your order number and clear photos of the package and product, if applicable, so we can review the issue and help resolve it.

10. Contact Us

If you have any questions about shipping or your order, please contact our support team at:

support@brkox.com